How to Order -Builders Club Online Catalog

Builders Club Online Merchandise Rewards

- Frequently Asked Questions and Information-

How do I redeem my Club Points for Merchandise?
How to find a specific item in the Merchandise Catalog?
Why is a password required when placing order online?
What to do if I forget my password?
How to modify my Shopping Cart?
Why do I need to complete my profile information when I submit my order?
What is optional information and why should I provide it?
Is the information I submit online secure?
How to retrieve my orders?
Why is my order on hold?
How to contact Builders Club for questions?
General Information and Important Things to Know

1. How do I redeem my Club Points for Merchandise?

To redeem Club Points for any of the items in our catalog, please use one of the following methods to place your order:

Online
-locate the item that interests you in our online catalog, add it to the shopping cart, and follow the links to check out when ready.

OR
By fax or mail
-print the Builders Club Merchandise Order Form by clicking on the button below. Fax the completed order form to 651-361-8899 or mail it to P.O. Box 120505, St. Paul, MN 55112-0019, Attention: Dawn.

2. How to find a specific item in the Merchandise Catalog?

There are two ways to find an item:

Use our Search Engine
You can search for specific items using key words, item number or Club Points. Here are the rules:
-Key Words: search for the Item Names in our database acording to the word(s) you define.
-Item Number: please enter the exact number (e.g. 022409 or 022409-00, NOT 022409-XX).
-Club Point: search for items according to the Club Point redemption value.
Use our Browsing Links
Follow the links on our Merchandise Catalog page to find items by category.

3. Why is a password required when placing order online?

To protect your account from unauthorized access or modificaiton, a password is required when you place an order online.

If you have never created a password for your online Member account, you will be prompted to create a password before you can add any item to your cart. Please follow the instructions to create a password.

If you have trouble creating a password, please contact your Builders Club Club Service Representative at 800-833-9098.

4. What to do if I forget my password?

You may contact your Builders Club Club Service Representative at 800-833-9098 if you forget your password. Please be ready to provide your private information for authentication purposes.

5. How to modify my shopping cart?

You can modify the contents of your shopping cart anytime *before submitting your order in the following ways:

-Update Item Quantity
You may modify the quantity of each item in your shopping cart. In your shopping cart you will find a column called "Qty" (Quantity). To change quantities, simply change the number of each item in this column, and then click the "update" button to update your order and save your changes.

-Specify Item Color and Size When Applicable
For some items in our catalog, you will need to specify the color and size when placing the order. In your shopping cart you will find the column "Color" and the column "Size". Please fill in your desired color and size information if the item you have ordered offers such choices, otherwise please leave them blank. Click the "update" button to update your order and save your changes.

-Remove Item
To the right of each item in your shopping cart you will find a link called [Delete]. Simply click on this link to remove this item. Alternatively, you may change the item quantity to 0 and then click the "update" button.

*Unfortunately you may not modify your order after it is completed. The order is completed once you click the "Submit Order" button on the Order Comfirmation page. Club Points will be instantly deducted. If you have more questions please contact us.

6. Why do I need to complete my profile information when I submit my order?

Members are asked to update profile information when placing an order online. This information is needed for Builders Club to process the order.

Your Federal Tax ID or Social Security number is required by the IRS for Club Point redemptions. Due to IRS regulations, redemptions by a non-incorporated Builders Club Member of more than 19,000 points in a calendar year will result in a 1099 being issued to that Member.

If any of your profile information displayed online is incorrect, you can update it by going to the ACCOUNT/PROFILE section. Please call 1-800-833-9098 if you have any questions.

7. What is optional information and why should I provide it?

Personal information such as your spouse name, birth date or hobbies will not be collected or retained by Builders Club unless you choose to provide it. If you provide this information, it may be retained and used to better serve Members and improve our programs such as events planning, travel arrangements and merchandise redemptions. Builders Club does not share your personal information with third parties.

8. Is the information I submit online secure?

We appreciate your concerns regarding the security of online transactions. You can be sure that Builders Club takes all necessary security measures to protect your account information, and DOES NOT release information to any outside organizations. In addition, we use the SSL technology to encrypt the information you send us throughout our Shopping Cart and Checkout process, so that it cannot be read in transit.

9. How to retrieve my orders?

Once you have completed a merchandise redemption order online, you will see a confirmation page showing the order number, order details, shipping address as well as your current Club point balance. You can print this page for your record. An email containing the same information will be sent to you at the same time to the email address you have specified.

You can retrieve all your previously completed orders online by visiting the Redemption Record page under the Account Profile section of the website. (Note that if the status of an order is on hold*, it is not retrievable online.)

*please refer to question 10 for more information.

10. Why is my order on hold?

For your protection, an online merchandise redemption order can be on hold for one or more of the following reasons:

You have specified an alternative shipping address that is different from the main address on your account.
We cannot confirm your identity.

When the order is on hold, a Club Service representative will contact you shortly for further confirmation.

11. How to contact Builders Club for questions?

For questions about the merchandise catalog items or your order, please call Dawn at (651) 361-8844 or (800) 833-9098 ext 244, or email her at [email protected].
For questions about your Builders Club account, please call your Member Service representative at (800) 833-9098.
For questions and technical difficulties with the website and online ordering, please email [email protected].

12. General Information and Important Things to Know

GENERAL INFORMATION

In the event of an error, Builders Club reserves the right to notify the person placing the order of the correct description or value so adjustments can be made.

Where cost variations occur beyond our control, we reserve the right to increase or decrease the award value required for specific items.

Due to non-controllable fluctuations in cost, all items are subject to change without notice.

We cannot accept responsibility for delays, or inability to fulfill an order for any cause such as fire, explosion, actions of the elements, strikes or any other differences with workmen, restrictions or restraints imposed by law, rules or other order of public authority, interruption of transportation or other causes of any nature beyond our control.

We are acting only as agents for the suppliers of Travel Awards in the Builders Club Rewards Book and as such agents, we have no control over the principals for whom we act. Therefore, we are not responsible for any loss, accident, personal injury or delay from whatever cause occasioned by the fault or neglect of any person or travel supplier other than ourselves; nor are we responsible for any expense or inconvenience caused by these travel suppliers beyond our control. Travel suppliers are subject to change without notice.

CLUB POINTS

Club Points have no cash value. Once you start accumulating Club Points from your Sponsors, you will receive a monthly statement from Builders Club. The Statement will show an itemized list of all Sponsors who you made payments to within terms, the amount of that payment and Club Points awarded. You may also inquire on your Builders Club Point balance by visiting the Builders Club website at www.buildersclub.com.

MEMBERSHIP RESPONSIBILITY

If a Member determines that Club Points have not been assigned to them by a Sponsor for payments made within terms, that Member should call Builders Club and ask them to investigate with the Sponsor. The Member should be prepared to give an approximate date of when their payment would have been received by the Sponsor. No Sponsor is required to research more than 6 months back for Club Points a Member did not receive. Thus, Builders Club recommends that Members review their Club Point statement monthly for accuracy.

Due to accounting procedures required to insure accuracy, it will take 30 to 60 days from the date of a Members payment before Builders Club is able to post the appropriate Club Points to the Members account. Each Sponsors payment terms and policies are different, however, no Sponsor is required to award Club Points to a Member on their most recent invoice payment if that Member is past due on previous invoices.

MEMBERS

1. Members are homebuilders/remodelers/contractors who have become members in the Program-either directly or by action of a Sponsor. "Active Members" means a Member who had been awarded at least 1,000 Club Points in the current or preceding calendar year. Club Points will not expire as long as the Member is Active within the current or preceding calendar year.
2. Members may enroll directly with BCN or may be enrolled by any active Sponsor. Any Homebuilders/remodelers/contracting companies who provide services to homeowners in a Territory may enroll as a Member in such Territory. BCN "membership" is non-transferable.
3. Members do not receive any voting, equity participation or other rights, whatsoever, by virtue of being a BCN "Member". BCN "membership" merely permits a Member to earn, receive and redeem Club Points awarded by a BCN Sponsor(s) from time to time in accordance with BCN’s Rules in effect from time to time and as amended, modified or altered by BCN in its sole discretion.
4. BCN may terminate a Member’s "membership" rights at any time and for any or no reason in BCN’s sole discretion.
5. No Member’s "membership" rights are transferable or assignable, whether voluntary, involuntary or by operation of law, without BCN express prior written consent, which consent may be unreasonable withheld, conditioned, and/or delayed.

SHIPMENT OF YOUR AWARD

The merchandise is shipped to you directly from the manufacturer. Typically your order will arrive within 4-6 weeks of your order date. Merchandise made to your specification, such as furniture, may take up to 90 days and cannot be returned. We monitor all open orders to insure the quickest delivery possible.

Federal regulations require all firearms to be shipped to closest registered dealer. Federal forms must be filled out and approved before pickup.

Licensed vehicles will be shipped and picked up at approved dealers. Due to state regulations, Club Points do not include applicable state sales taxes, registration fees or licenses.

All items are shipped prepaid with all applicable delivery charges included. However due to some local delivery situations it may be necessary to have a special carrier make a delivery to you. Should this occur and an additional delivery charge is required, please pay it and request a signed receipt from the carrier. Simply mail the receipt (along with your name, address and the item number) to Builders Club and you will be promptly reimbursed. Please note that installation is not included for any item unless specified in the catalog description.

Large/heavy merchandise shipped by truck is delivered curbside. Curbside is defined as: front door delivery. Inside delivery/placement/set-up is the customer’s responsibility.

Should an item be discontinued or temporarily unavailable, it may be necessary to substitute an item of equivalent or greater. If you are not totally satisfied with the unopened substitute, please contact Builders Club immediately.

RETURNS

Merchandise can only be returned unopened. Merchandise cannot be returned without prior written authorization. Please notify Builders Club for all return requests and instructions. All authorized returns will be subject to a restocking charge from the manufacturer and freight costs.

MERCHANDISE DAMAGED IN TRANSIT

Transit damage is rare. However, when you receive your order, please inspect it immediately.

Make certain that you sign the delivery receipt for ONLY the number of cartons received.
If a container being delivered by motor freight shows any external damage, it is vital that you note the damage on all copies of the receiving documents and have the driver sign all copies. If the damage is significant, refuse the shipment and contact Builders Club immediately to report the problem. We will make arrangements for a replacement.
If, after opening a shipment delivered by either freight or UPS, you find hidden damage to merchandise, retain ALL packing material and contact Builders Club. We will make arrangements for an inspection of the product and packing material by the carrier. When the inspection has been completed we will make replacements as necessary.
Please DO NOT return damaged merchandise until you receive proper instruction from Builders Club. Typically, adjustment, repairs or replacement will be made by the manufacturer or a repair company representing the manufacturer. Contact Builders Club for appropriate contact information/phone numbers.

WARRANTY INFORMATION

Manufacturer’s warranty information is available upon request from Builders Club. All items are manufactured by independent suppliers. The only warranties which apply to any items ordered and shipped by us are those of the manufacturer, and, subject only to the manufacturer’s warranties, all items ordered are supplied by us on an "as is" basis.